Refund policy

REFUND POLICY

If your product is defective or not described, don't worry. Just send us an email at support@wayrumble.com and we will make it right by offering you a replacement or refund. 

When you send us a complaint, please include the following information:

• Order number
• Video/ photo of the defective product
• If your claim is in regards to a printing error, please include photographs of the error. 
• If your claim is in regards to a print size or placement issue, please include a measuring tape, stick, or ruler in the photographs of affected garments.
• If some of your items are missing, please provide us an image of the received package's cover including the detailed shipping label so we can forward to our production department to investigate the problem
• Full delivery address
  
• Please do not send back the package.
• We can only help if you have proof to back up your claim.

Due to hygiene reasons and the fact that our products are made-to-order, we do not exchange or refund items unless an item you received has a major problem. This is when the item is:

• Significantly different from the description or sample shown to you
• Not what you ordered

We will review the photos/videos you send of the defective item and, if your item is eligible, we will resend the product to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

• The refund process may take up to 14 business days and is credited via your original form of payment.
• Modifications are not allowed for replacement items.
• Remember not to return the item(s) you received because we do not accept returns. Please contact us if you have an order issue before returning any products.

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We typically  DO NOT accept refunds or replacement due to customer's mistakes such as:

• Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct
• Incorrect shipping addresses
• Invalid address entry
• Improper care, damages in use. 

Our company can only offer you a discount for reordering in the cases above.

We will NOT refund in case you REFUSE to receive it either.

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Please be informed that our products are made-to-order and manufactured under market demand; thus, they are not always available items. Also, advertised images may slightly different from actual item in terms of color due to the lighting during photo shooting or the monitor's display. Hence, please allow the difference between advertised images and the actual item you received.

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Any unsuccessful deliveries due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.

We will NOT refund in case you REFUSE to receive it either.

Any dissatisfactions related to apparel sizing and/or colors will not be eligible for refund or replacement. Please make sure to have a look at our sizing charts on product pages or your order confirmation email within the first 12 hours after completing your purchase.

Our return policy lasts 30 days since your delivery date. If the 30-day period has gone, we can’t offer you a refund or exchange.

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RETURN POLICY